Sizing

You will find size options at the point of order but if you require a size outside these options then do get in touch. Please ensure you select the correct size as all pieces are hand made to order and errors with sizing can be difficult to resolve afterwards.

If you do require a size alteration to a purchased piece, get in touch as soons as possible and we can discuss what is possible. Depending on the alteration required there may be a fee for this.

Delivery

When you place an order your piece is hand made to order and as such would ask you to allow 14 to 28 days for delivery. It may take less than this to make depending on workload but I will keep in touch with you about timescales once an order is placed.

For outside the UK it may take a little longer but I will keep in touch with you throughout the order process to update you on the progress of your piece of jewellery.

 

Shipping

UK orders are shipped via Royal Mail Special Delivery. Europe orders are shipped via Royal Mail signed for. The shipping option for any worldwide orders will be determined by the destination but you will be informed throughout the order process about shipping method and timescales. Shipping prices and options can be viewed at the point of placing an order.

If you do need your item urgently please get in touch and I will aim to accommodate as best I can.

Returns

I want you to love your new piece of jewellery, however, if you are not happy, change your mind or the piece arrives damaged after transit, please get in touch ideally right away or at least within 14 days of receiving your jewellery and we can discuss how best to resolve. 

Any bespoke pieces of jewellery commissioned or jewellery that has been personalised cannot be exchanged or refunded, however this does not affect your statutory rights. Please ask as many questions as you need to before placing an order.

Pierced earrings can only be returned if faulty due to hygiene reasons.